- #TECHNICAL SUPPORT FOR SKYPE FOR BUSINESS HOW TO#
- #TECHNICAL SUPPORT FOR SKYPE FOR BUSINESS SERIES#
- #TECHNICAL SUPPORT FOR SKYPE FOR BUSINESS WINDOWS#
We will show the communications links and indicate the various protocols used between servers and devices by Skype for Business 2015 when A/V Conferencing and Application Sharing. Hence, it will focus on the communications used in A/V Conferencing and Application Sharing.
#TECHNICAL SUPPORT FOR SKYPE FOR BUSINESS SERIES#
To change this setting, go to More > Settings > Upload Sign-in Logs and choose Always or Never.This paper provides details of the Networks & Protocols used by Microsoft® Skype for Business 2015 - (Lync 2013) and is Part 3 of a series that specifically looks at Microsoft Skype for Business 2015 (Lync 2013) and the challenges and solutions for integrating Skype for Business 2015 with H.323 or SIP standards compliant videoconferencing systems. Normally you're asked if you want to send the troubleshooting information to Microsoft. Upload Sign-in LogsĪn error report is automatically generated whenever you can’t sign in to Skype for Business. Microsoft does not collect your name, address, or other contact information. This information is combined with other CEIP data to help Microsoft solve problems and improve the products and features that customers use most often.
#TECHNICAL SUPPORT FOR SKYPE FOR BUSINESS WINDOWS#
When you participate, your Windows Phone will automatically send basic, anonymous information to Microsoft about how you use your programs and devices, the types and number of errors you encounter, and the speed of services. If your organization has turned on this feature, you can decide to take part in the Microsoft Customer Experience Improvement Program (CEIP). Turn on this option if you're asked to do so by your workplace technical support. Logs are used by system administrators to collect and analyze troubleshooting information. Using TTY mode in a conference call might also cause audio quality issues. Otherwise you might experience poor audio quality.
A TTY device must be connected to the Windows Phone to interpret the modified audio. Text telephone (TTY) mode is used to send text over a telephone line. But for any other activity, you’ll need to go to More > Settings > HTTP Proxy and enter the information provided by your workplace technical support. If you don’t configure the proxy information, you’ll be able to sign in and also sent an IM or call users who are connected to the same Wi-Fi network. HTTP Proxy information may be required if you’re connected to a Wi-Fi network that requires proxy information. Don’t turn off Use Skype for Business Credentials or Auto-Detect Server unless your support team directs you to do so and gives you the correct values to enter. Important: Normally there is no need to change these settings.
#TECHNICAL SUPPORT FOR SKYPE FOR BUSINESS HOW TO#
The Exchange screen is where you go if you need to modify the settings that tell Skype for Business how to connect to the servers that support meetings and voicemail. To allow Skype for Business to access your mobile phone contacts using search, set the Phonebook setting to On. To show your photo and view the photo of other contacts on your mobile device, set the Show photos setting to On. To turn on push notifications, set the Push notifications setting to On. Push notifications let you know about a new or missed audio or video call, instant message, or alert when you’re signed in to Skype for Business but aren’t active on your mobile device. To change it, tap Mobile phone number and enter the number with country and region codes-for example, +1 42.
This is the number you entered when you first set up Skype for Business. Important: Turning off one or both of these options may result in higher data charges and difficulty viewing shared content or video.
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